Shipping policy

SHIPPING CONDITIONS

In koldkase.com, we have several shipping options although we always ship through courier companies. You will only pay 4 € and if purchases are over 35 € with destination to mainland Spain shipping costs are free.

Orders usually take between 48/72 hours to arrive at destination.

For outside peninsular Spain, check the final price that depends on the weight of the chosen product.

Keep in mind that for delivery times to be met you must place the order before the cut-off time. After the cut-off time, the order will be processed the next day, since we cannot deliver it to the transport company. Please note that the cut-off time depends on the selected transport. The cut-off time is 9:00 am.

Orders paid by bank transfer will not be effective until we receive the amount of the transfer in our current account. With all other means of payment, the order will begin to be prepared immediately. If the order is urgent, we recommend not to use bank transfer as a payment method.

Whenever you place an order at mensajesdecolores.es we will inform you by email when we have proceeded with the shipment. In addition, we will monitor the delivery and contact you if there is any problem. That is why we ask you to provide us with a telephone number in the order process.

DELIVERY DAY AND TIME

Please note that transport companies only work from Monday to Friday. They do not deliver on Saturdays or, of course, Sundays or holidays. Also, when we give you approximate delivery dates, we do not take into account if it is a local or regional holiday at the destination; we only consider the national and local holidays of origin.

We cannot guarantee a delivery time. The transport companies will be able to deliver during the agreed day before 20:00. However, an approximate time may be indicated, which the company will try to meet, but is not obliged to do so. In case you are not located, the transport company will try a second delivery agreed with you. If after the second attempt you are not located, you will have to pick up the order at the carrier's facilities.

UNDELIVERED ORDERS

If an order is shipped and can not be delivered for reasons attributable to the customer, the amount paid for shipping costs will not be refunded, having to pay again other shipping costs for the reshipment of the goods.

RESPONSIBILITY FOR DELIVERY TIMES AND CARRIER

Delivery times are approximate and cannot be taken as a guarantee, although we generally meet them in 90% of the orders. In exceptional cases, we reserve the right to change the carrier with which we will send the package, but always maintaining the transit times.

The responsibility of mensajesdecolores.es is limited in cases of force majeure (strikes, adverse weather conditions that prevent normal traffic by land, sea or air, ...). In these cases, orders will be delivered as soon as possible, and the deadlines above do not apply.

your koldkase.com account

In the checkout process we offer you the possibility to join koldkase.com by registering and creating an account. By registering your identification and shipping information you will be able to streamline the process in subsequent purchases by simply selecting one of the shipping addresses that you can store, being able to create several, modify them, delete them or enter new ones.