Frequently Asked Questions
What is KOLDKASE?
KOLDKASE is a portable, reusable cooler for transporting temperature-sensitive medications and keeping them at a safe temperature for 45 hours without the need for ice, refrigeration or electricity.
How do KOLDKASE coolers work?
They use an evaporation system that absorbs heat from inside the case. This creates a cool, dry microclimate that protects the medicines from heat and sunlight.
What medications can I transport with KOLDKASE cases?
It can be used to transport a wide range of temperature sensitive medications including:
- Insulin
- Interferon
- Growth hormone
- Vaccines
- Monoclonal antibodies
- Diabetes medications
- Drugs for rheumatoid arthritis
- Drugs for Crohn's disease
- Medications for multiple sclerosis
How long does a case of activated KOLDKASE last?
You can keep medications at a safe temperature for 45 hours without refilling. The insulin travel case can keep insulin cold at safe temperatures between 18-26°C (64.4-78.8°F) for 45 hours, even at a constant room temperature of 37.8°C (100°F).
How do I use KOLDKASE portable coolers?
Simply follow these steps:
- Activate the inner case: To activate the case, immerse it in cold water for the time specified for the size of the case. It is crucial to strictly follow the immersion time so that the correct amount of water is absorbed.
- After a few minutes, dry it with a towel.
- Insert the case into the pouch.
- Put the medicine inside the case at the temperature recommended by the manufacturer. It will start working immediately and will keep the medication at a safe temperature for 48 hours.
What size cooler do I need?
We have 3 sizes available:
Single: for one pen.
Double: for two pens.
Family: for up to 4 pens.
How long do KOLDKASE portable coolers last?
They normally last for 1 year.
Can I use KOLDKASE while traveling?
Yes, it is perfect for traveling. It is portable, lightweight and requires no electricity. It should be carried in your pocket or carry-on luggage, never in the hold.
How can I clean KOLDKASE?
The outer shell of the wallet can be washed with warm water using a mild detergent. For the dirty parts inside the wallet, you can use a soft bristle brush with mild soap and water. Alternatively, you can use an antibacterial spray or an antibacterial wipe to clean the wallet. You should not put the wallet in the washing machine or dryer.
What is the drying and storage process for the KOLDKASE wallet?
When not in use, remove the inner wallet from the outer shell and allow it to dry completely naturally until the gel re-crystallizes. You can speed up the drying process by using methods such as placing it near a heat source or hanging it in the sun. Store the KOLDKASE wallet in a dry place until you want to use it again.
Where can I store the insulin travel wallet?
Store the KOLDKASE wallet in a dry place until you want to use it again. Avoid storing it in a container or raincoat if it is activated, as the wallet needs to breathe and be in contact with air.
Is there any risk in storing the insulin travel wallet in the refrigerator or freezer?
You should not put the KOLDKASE wallet in the refrigerator or freezer, as it may be damaged. Insulin stored in the KOLDKASE wallet can be moved to the refrigerator when one is available, but the wallet itself should not be placed in these locations.
Can I use KOLDKASE to transport food?
No, it is not designed for transporting food. It should only be used to transport temperature sensitive medications.
Can I use KOLDKASE to transport other objects?
No, it is not designed to transport other objects. It should only be used to transport temperature-sensitive medications.
What payment methods are accepted on koldkase.com?
Frioes.com accepts the following payment methods:
- Credit card (Visa, Mastercard, American Express).
- Debit card
- PayPal
- Apple Pay
- Google Pay
How long does it take for my order to arrive?
Orders to Spain will normally be shipped the next business day after the order is accepted. Every effort will be made to get your order to you within 2-3 days.
For Europe, orders will be shipped the next business day after order acceptance and will be delivered within 5 to 10 days.
What is KOLDKASE's return policy?
You may return any product that you are not satisfied with for any reason within 14 days of receiving your order. For more information on the return policy, please refer to the website.
How can I track my order?
You can track your order by logging into your account. You will also receive an email with a tracking number when your order is shipped.
What do I do if I have a problem with my order?
If you have a problem with your order, you can contact customer service at info@koldkase.com.
How can I contact customer service?
You can contact customer service by emailing info@koldkase.com or following this link.
What should I do if the insulin wallet is not working properly?
If you experience problems, please do not hesitate to contact us for additional assistance and support.